Technical Support
Total Computer Group offers services
on the Internet through our client portal. The client portal is a web-based application used by our clients to enter technical support calls (Service Requests). This is beneficial to the clients in that it provides them with a central location for their service requests and resolutions. When clients enter new Service Request’s (SR), they can assign resources, assign a priority level, and follow through the life cycle of the SR. Our Customer Service Portal allows clients to enter service requests on a 24x7 basis.
Our system provides the following:
- 24 x 7 Technical Support
- Help Desk Support
- History of services activity
- Service request tracking
- Call origin tracking
- Searchable knowledge base
- Client Web portal for entering and tracking Service Requests
- Escalation procedures
- Automated email notification parameters for work flow
- Server Maintenance Program
In The News
Total Computer Group Strengthens National Sales Force Through Addition of Three Senior Executives to Ignite Sales of Total Enforcement
Hires Paul Rivet as National Director of Sales; William T. Murphy as Northeast and Mid-Atlantic Senior Account Executive; Joel Ste. Marie as Western United States Senior Sales Engineer
"I report the problem and they fix it –it's been that simple. What a stark contrast to what I have been experiencing in the past. It truly is a pleasure to do business with you."
-Lt. Glenn Poli
Lake Success PD