TOTAL ENFORCEMENT™
Records Management/Computer Aided Dispatch Software
Frequently Asked Questions
Q. How long has Total Computer Group been in business?
A. We have been in business since 1988.
Q. Is Total Enforcement a true Microsoft .NET product?
A. Yes - Total Enforcement is service oriented, using business objects and an enterprise level application framework. We developed Total Enforcement from the ground up as a .NET application. There is no outdated legacy code in Total Enforcement.
Q. How long has the Total Enforcement RMS/CAD solution been on the market?
A. We first released Total Enforcement in November of 2004. We developed this true Microsoft .NET solution 2½ years before our first release. (An application released prior to that time would not be a true .NET framework system because the .NET development platform was not yet ready.)
Q. How many RMS/CAD vendors in North America have a .NET environment built from the ground up?
A. Microsoft has informed us that there are only three such vendors in North America. Of those three, Total Computer Group is the only one on the United States East Coast.
Most of the systems on the market today are based on older technology and some legacy applications still exist. For us, coming to this market later is an advantage, because we built our software on the very latest technology available, while including all the functionality of the legacy systems. We applied the knowledge and mistakes of those legacy vendors as we developed Total Enforcement. Most other vendors have to update their technology at some point very soon because Microsoft has indicated it will no longer support legacy development software such as Visual FoxPro beyond its Version 9.
Q. What is the advantage of a .NET application?
A. The advantages of a .NET application are:
- Stability
- Rapid Application Development
- Ability To Interface Into Any Other Application Quickly and Efficiently
- Use of Web Services
Q. Is there a mobile version of Total Enforcement?
A. The product is completely mobile and fully functional in a broadband environment.
Q. Does Total Enforcement have NCIC access?
A. Yes. Every Total Enforcement module on desktops, mobile computers, and PDA's has NCIC access. There are browser-based as well as Wireless Application Protocol (WAP)-based versions of NCIC.
Q. Is Total Enforcement IBR compliant?
A. Yes. Agencies are currently transmitting to DCJS in IBR format. Total Enforcement's IBR transmissions have been accepted and posted to DCJS for two years.
Q. Does Total Enforcement interface with other law enforcement applications?
A. Yes. It currently interfaces into forensic analysis applications, CRM applications, E911 systems, and digital video recording systems. With the use of web services, we have been able to interface easily, quickly, and reliably with a variety of systems.
Q. Does Total Enforcement interface with the RICI Interface for digital fingerprinting, and is it included in the price?
A. Yes. Total Enforcement supports Comnetix live scan support (digital fingerprinting).
Q. Does Total Enforcement provide for inter-agency data sharing?
A. Yes. Total Enforcement is a real-time data-sharing program using web services, thereby eliminating the need for a central data repository or any data duplication.
Q. Is there an Interface with the TraCS systems?
A. Yes. Total Enforcement is currently submitting to the TraCS system successfully.
Q. Is the Total Enforcement Records Management System (RMS) integrated with the Total Enforcement Computer Aided Dispatch System (CAD)?
A. Yes. In fact, right from the start, we built our CAD as an integrated Total Enforcement module, so there is seamless integration between CAD and RMS.
Q. Does Total Enforcement use bar coding?
A. Yes. Every Total Enforcement module uses bar coding. All reports and property labels are bar-coded for instant record retrieval.
Q. Does your Computer Aided Dispatch application support voiceless dispatching?
A. Yes. Total Enforcement supports voiceless dispatching.
Q. Is the Justice Services Law Libraries available in Total Enforcement?
A. Yes. All libraries are available. Total Enforcement downloads them automatically and distributes them each time there is an update. Total Enforcement also fully supports custom law libraries.
Q. Does Total Enforcement have an audit trail for NCIC and other modules?
A. Yes. Access to all modules is recorded by user, computer, date, and time. In addition, if a user views, prints, emails, or modifies a report, Total Enforcement records these actions as part of a complete audit trail of the report.
Q. Is there address validation in Total Enforcement?
A. Yes. Total Enforcement's address validation is available in every module and as a discrete function. Total Enforcement validates address using the Federal Government's address database, which contains more than 44 million addresses and is updated quarterly.
Q. Is there mapping in Total Enforcement?
A. Yes. There are approximately 100 different types of map viewing. They include, virtual mapping, night vision mapping, terrain mapping and many others.
Q: What mapping system does Total Enforcement use?
A: Total Enforcement uses the commercial web services version of Microsoft MapPoint for mapping. In addition, the Microsoft live version of MapPoint is also available, providing traditional road maps, aerial maps, as well as an overhead bird's eye view.
Q. Does Total Enforcement provide extensive reporting and does it support custom reporting?
A. Yes. Total Enforcement is reporting system is extensive. In nearly all cases, the standard reports fulfill virtually all an agency's needs. Using Total Enforcement's built in custom report tools, an agency can generate agency-specific reports.
Q: Does Total Enforcement do Pin Mapping?
A: Total Enforcement provides pin mapping in all its modules. For example, Total Enforcement could depict the pin mapping of all burglaries in a certain city within a certain date range.
Q. Are there Alert capabilities in Total Enforcement?
A. Yes. In Total Enforcement, user defined alerts can be added to all locations, person, and vehicles. They are user-defined, color-coded, and unlimited.
Q. Do the Courts have access to Orders of Protection and Warrants?
A. Yes. The Courts can enter OOPs and Warrants. Then those OOPs and Warrants are available for users to submit and activate in real time.
Q. Can Total Enforcement track alarms?
A. Yes. By accessing Total Enforcement's Alarm module, city, town, or village offices can issue permits as well as track, bill, and report all types of alarms, including false alarms.
Q. What types of support service does Total Computer Group offer?
A. Total Computer Group offers 24x7 phone or online support for Total Enforcement.
Q. Can Total Computer Group track support calls?
A. Yes. Total Computer Group uses ConnectWise to track its support calls and we allow our end users to access the application to view their calls. Our end users submit their requests for service via telephone or through our web based service application. Users can also generate a report on their requests. Using ConnectWise, Total Computer Group automatically updates the status of a request and emails each status change to a customer until the issue is resolved.
Q. Who does Total Computer Group recommend for installation and maintenance of hardware, configuration of equipment, cabling, and other peripherals?
A. We recommend Total Computer Group. Total Computer is on contract with Cisco and is a Hewlett Packard reseller. Total Computer Group also works closely with all state contracted hardware vendors. Our expertise is consulting, configuration, and systems integration, providing a one-stop shopping solution.
Q: How many servers does an agency need for Total Enforcement?
A: Agencies with 250 officers or less need one server. For larger agencies, a redundant configuration may be desirable. In addition, groups of agencies can combine to use one joint server, saving money on hardware and maintenance, while maintaining autonomy over their own agency's data.
Q: How big is the Total Enforcement rich client?
A: The install is a 12-megabyte MSI. No CD or media distribution is necessary. The installation client can even be sent via an email attachment. The future client will actually be even smaller.
Q: Are Total Enforcement's software updates automated?
A: Yes, Total Enforcement client updates are fully automated. Upon execution, the client checks for an update against a web service if a connection is available. The client performs a version check against the web service and notifies users if they need to install an update. Users automatically update the application by clicking OK to a single prompt.
Q: What does a workstation need to run Total Enforcement?
A: Workstations will need the Windows XP operating system and the .NET Framework 1.1. Total Enforcement Version 2 will use .NET framework 3.0 and will be Microsoft Vista ready.
Q: How do users access Total Enforcement remotely?
A: Most clients use a Virtual Private Network (VPN) to their agency, which provides a secure encrypted connection. Other security components, ranging from static IP addressing combined with Smart cards and RSA devices can all be used to enhance security an agency's needed l
Leveraging the .NET Framework
Did you know? Microsoft will discontinue support and security for Windows NT, 9x, 95, 98, & ME. Legacy systems built on these obsolete platforms will lose mission-critical support from Microsoft.
Total Enforcement is one of the only enterprise-level systems that leverages Microsoft's next-generation .NET framework from the ground up. Microsoft's revolutionary .NET platform is the perfect foundation for a superior RMS/CAD system for law enforcement.
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"...On behalf of Chief Flynn and the entire Village of Mamaroneck Police Department I would like to send our heartfelt thanks to you and all of your staff. As you know we saw your product only several months ago when we where researching a new state of the art means to manage our records management process. It quickly was apparent to our team that the Total Enforcement Software Application was the perfect solution. Not only that, but to find an application developer that had a full depth technology support team was to us the perfect package. We had spent many years suffering with outdated products and lack of support. Law enforcement is already a difficult job without the added burden of the ever changing world of technology to deal with... "
-Sergeant Regan Kelly
Village of Mamaroneck Police
